CUSTOMER SERVICE




FREQUENTLY ASKED QUESTIONS



DO YOU ACTUALLY HAVE X ITEM IN STOCK AND READY TO SHIP?
Get ready for a refreshing answer: IF YOU CAN ORDER IT, IT IS IN STOCK & READY TO SHIP IMMEDIATELY! For items that have multiple variant options (color, sizes, etc.), only the options that appear in the drop-down menu are in stock.

DO YOU TAKE BACKORDERS?
ANSWER.
While other businesses will take your money without having the item in stock, we have two words for that practice: SHA-DY.

Here's another REFRESHING ANSWER: WE WON'T TAKE YOUR MONEY IF IT'S NOT IN STOCK. From time to time, we have special items that we accept pre-paid pre-orders for, but these are clearly noted as such with specific delivery dates.

CAN I BE NOTIFIED WHEN AN ITEM IS BACK IN STOCK?
Since you asked nicely, ABSOLUTELY! This feature is a lifesaver for must-have gear, so pay attention!

If you'd like to be notified when an item is back in stock, simply do the following: 1) go to the product page of the item that you would like notification of, 2) click on the "Email me when Back-In-Stock" link, or if the item has multiple variants (colors, sizes, etc.), click the "WTF?" link located near the "Add to Cart" button, and 3) enter your email address and other information. You will receive an email notification as soon as the item is back in stock.

WHEN WILL X ITEM BE BACK IN STOCK?
If an item is out of stock you can assume we have it on order, and it will typically return to stock within 2-3 weeks. Please click on the "Email me when back-in-stock" link (or if the item comes in different colors, sizes, etc., click the "WTF?" link) from the product details page to be notified when an item returns to stock. The following manufacturers do not give ETA's and their products often have extended (1-6 months) waiting periods due to high demand.

Eagle Industries
Extreme Gear Labs (EGL)
EssTac
LaRue Tactical
Magpul
Patrol Incident Gear (PIG)

WHY DON'T YOU LIST A PHONE NUMBER?
We only employ NINJAS, who by definition hide in shadows and do not speak. All online orders placed with SKDTAC.com enter a proprietary fulfillment system that utilizes what we call Thermo-Quicklier Efficiency™. Translation: Our NINJAS do nothing but ASSASSINATE online orders day-in and day-out, and they do it Thermo-Quicklier than the competition.

We don't take orders over the phone because it leaves too much room for human error and our website is too user-friendly NOT to use! We are very quick with returning email inquiries- we're often faster with returning emails than some companies are at returning phone calls. If there is any problem that can't be resolved via email, we can definitely give you a call.

CAN I ADD OR REMOVE ITEMS FROM MY ORDER ONCE IT IS PLACED?
To modify your order please follow these 2 simple steps:

1. Email us at cs@skdtac.com as soon as possible.
2. Subject line must be: "CHANGE-ORDER REQUEST: Order #(your order number)".

We will use our best effort to change and ship your order as scheduled, however, our same-day shipping policy (for orders placed before 1 PM EST) can not be guaranteed for orders with change requests.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
If you contact us during the processing phase of your order, we should be able to cancel your order. Sounds easy until you consider that our NINJA Picking & Packing Teams are the fastest in the industry! Once an order has been shipped we are no longer able to cancel the order.

HOW DO I CHECK MY ORDER STATUS?
You can check the status of your order by clicking on "My Account" in the top navigation bar. Sign-in to access your account by entering your email and password. Then, click on "Order History". Click on an order number to view the entire order. If the order has shipped, click on the tracking number to track the status of your package. If you did not create an account, you can email us at cs@skdtac.com and request a tracking number.

DO YOU OFFER MILITARY OR LAW ENFORCEMENT DISCOUNTS?
Negative Ghostrider. A large part of our customer base is Military or Law Enforcement, and we strive to keep our prices very competitive for everyone while still maintaining a large stocking inventory for your convenience. You can get a few points off here or there with other companies, who will take your money, thank you profusely, then proceed to explain that your gear is back-ordered. We won't try to buy your loyalty with a few teaser points only to let you down in the long run.

DO YOU ACCEPT PAYPAL OR MONEY ORDERS?
Sorry guys, but that is a NEGATORY. Paypal specifically prohibits use of their services for firearms related accessories, which means we are not able or interested in dealing with them. As for Money Orders, our operation is a finely-tuned race engine, and Money Orders do not make the cut for getting orders fulfilled in a timely manner. We've had too many Money Orders come in late, get lost, or not come in at all for us to consider handling them again.

CAN THIS ITEM BE EXPORTED?
As a general rule, we cannot export any laser products, IR products, body armor, firearms parts and SureFire products. Items that cannot be exported are noted accordingly in the product's description. International customers, please refrain from ordering these items as it will delay the processing of your order.

DO YOU SHIP TO (COUNTRY)?
We ship to almost all nations, except those that are on the US State Sponsor of Terror list. If your nation isn't on the list, but you are acting shady or just plain weird, we will not ship your order. Unfortunately, our Nation's enemies also have access to the Internet and therefore potential access to our products. It goes without saying that we scrutinize our International Orders and reserve the right to delay orders for further verification, or not to ship any Order for any reason whatsoever. If it looks questionable at all, it won't ship - period.

HOW MUCH DOES IT COST TO SHIP TO MY COUNTRY?
If you would like to find out what your international shipping charges will be, simply add the item(s) to your cart and proceed to checkout. Once you enter your country option, and complete the additional address fields, your shipping charges will become visible. If you want cheaper shipping charges, become an American!

DOES X COLOR FROM MANUFACTURER "A" MATCH Y COLOR FROM MANUFACTURER "B"?
Outfitting PROFESSIONAL USERS with the best gear and service available in the industry is one of our core missions. If you happen to be a collector or hobbyist, we welcome your business and are truly grateful for it. However, please understand that standards for matching colors for field use differ from that of collecting, and we do not defer to the latter standard.

We have seen color variations in the same item from the same manufacturer due to differences in fabric dye lots. In short, we do not and cannot guarantee the matching of color, shade or hue for any color item we sell. We advertise the color and content descriptions as they are conveyed to us from the product manufacturer. If you absolutely have to have the color match perfectly, we recommend the following application: here.

WHY ARE THERE DISCREPANCIES IN THE COLOR OF CRYE PRECISION'S MULTICAM® FABRIC / IS THIS REAL MULTICAM®?
Genuine Multicam fabric can differ tremendously from lot to lot. SKD has only sold, and will continue to only sell MultiCam products made with genuine US-made Crye MultiCam materials. We were the first to introduce several MultiCam products to the market from numerous vendors, and we simply don't deal with any shady or questionable sources of finished or raw goods. If you believe in Bigfoot and have had contact with Extra-Terrestrials, then YES, we have sold fake MultiCam products to you, and only you. But for everyone else, relax and enjoy your real MultiCam gear.