CUSTOMER SERVICE




FREQUENTLY ASKED QUESTIONS

Ordering & Inventory
Do you actually have X item in stock and ready to ship?
Do you take back orders?
Can I be notified when an item is back in stock?
When will X item be back in stock?
Why don't you list a phone number?

Orders Placed
Can I add or remove items from my order once it is placed?
Can I cancel my order after it has been placed?
How do I check my order status?
Where's my stuff?

Pricing & Payment
Do you offer Law Enforcement or Military discounts?
Do you accept Paypal or Money Orders?

Shipping Information
Can this item be exported?
Do you ship to (Country)?
How much does it cost to ship to my country?

Color
Does X color from X manufacturer match with Y color from Y manufacturer?
What do the colors look like for PIG nylon products?
Why are there discrepancies in the color of Crye Precision's MultiCam® Fabric / Is this real MultiCam®?


DO YOU ACTUALLY HAVE X ITEM IN STOCK AND READY TO SHIP?
Get ready for a refreshing answer: IF YOU CAN ORDER IT, IT IS IN STOCK & READY TO SHIP IMMEDIATELY! For items that have multiple variant options (color, sizes, etc.), only the options that appear in the drop-down menu are in stock.

DO YOU TAKE BACKORDERS?
ANSWER.
While other businesses will take your money without having the item in stock, we have two words for that practice: SHA-DY.

Here's another REFRESHING ANSWER: WE WON'T TAKE YOUR MONEY IF IT'S NOT IN STOCK. From time to time, we have special items that we accept pre-paid pre-orders for, but these are clearly noted as such with specific delivery dates.

CAN I BE NOTIFIED WHEN AN ITEM IS BACK IN STOCK?
Since you asked nicely, ABSOLUTELY! This feature is a lifesaver for must-have gear, so pay attention!

If you'd like to be notified when an item is back in stock, simply do the following: 1) go to the product page of the item that you would like notification of, 2) click on the "Email me when Back-In-Stock" link, or 3) if the item comes in different colors, sizes, etc., click the "WTF" link next to the drop-down option menu to submit your notification request.

You will be notified as soon as the item returns to stock.

WHEN WILL X ITEM BE BACK IN STOCK?
Here's the deal.

Our purchasing department re-orders all our items at a preset threshold BEFORE they are out of stock. So simply put, every item that is out of stock is on order.

At that point, it is up to the manufacturer to ship the orders to us in a timely manner. Most manufacturers who have strong dealer support will have these to us within 4 weeks. For the items that are still out of stock after 4 weeks, the manufacturer can give us an ETA, but 9 times out of 10, it is horribly inaccurate. So to give you that ETA would basically make us perpetuate the inaccuracy.

Therefore it is our policy to not give out any ETAs.

All "in-stock" related questions will be referred to this FAQ answer for clarification. Thanks for your understanding!

WHY DON'T YOU LIST A PHONE NUMBER?
We only employ NINJAS, who by definition hide in shadows and do not speak. All online orders placed with SKDTAC.com enter a proprietary fulfillment system that utilizes what we call Thermo-Quicklier Efficiency. Translation: Our NINJAS do nothing but ASSASSINATE online orders day-in and day-out, and they do it Thermo-Quicklier than the competition.

We don't take orders over the phone because it leaves too much room for human error and our website is too user-friendly NOT to use! We are very quick with returning email inquiries- we're often faster with returning emails than some companies are at returning phone calls. If there is any problem that can't be resolved via email, we can definitely give you a call.

CAN I ADD OR REMOVE ITEMS FROM MY ORDER ONCE IT IS PLACED?
During a sale, unfortunately we cannot process "add to order" and "combine order" requests due to the ridonkulous op tempo at the warehouse. Meals are skipped, breathing is optional and adult diapers are left soiled... If you need an item removed, we can honor that request, but your order will drop to the end of the queue.

During normal operations (non-sale periods), to modify your order please follow these 2 simple steps:

1. Email us at cs@skdtac.com as soon as possible.
2. Subject line must be: "CHANGE-ORDER REQUEST: Order #(your order number)".

We will use our best effort to change and ship your order as scheduled, however, our same-day shipping policy (for orders placed before 1 PM EST) can not be guaranteed for orders with change requests.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
If you contact us during the processing phase of your order, we should be able to cancel your order. Sounds easy until you consider that our NINJA Picking & Packing Teams are the fastest in the industry! Once an order has been shipped we are no longer able to cancel the order.

HOW DO I CHECK MY ORDER STATUS?
You can check the status of your order by clicking on "My Account" in the top navigation bar. Sign-in to access your account by entering your email and password. Then, click on "Order History". Click on an order number to view the entire order. If the order has shipped, click on the tracking number to track the status of your package. If you did not create an account, you can email us at cs@skdtac.com and request a tracking number.

WHERE'S MY STUFF?
During Sales and Major Holidays, our standard shipping guarantees are SUSPENDED due to heavier than normal order volumes. Please understand that your package may arrive anywhere from a day to several days later than normal. Rest assured, we will ship your order in the quickest manner possible. If your order was placed during normal operations, please read on.

STEP 1: Please check the Delivery Confirmation (USPS) or Tracking information (UPS) for the most updated information about your shipping- this can be found on your shipping confirmation email or your SKD Account.

STEP 2: Says "Delivered" but you still don't have it? Shake your hands up and down in a "Dear God, why me?" motion and look upwards as you say out loud, "Where's My Stuff?"

STEP 3: See if someone else accepted delivery. Check with household members, pets, neighbors, building managers, trees, the mailroom, front desk, and anyone else who may have accepted the delivery. If you have a stalker or a jealous step-sibling who is looking to mess with you, start with them.

STEP 4: Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes or fences. Sneaky? Yeah, but often done for your benefit.

STEP 5: Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door, or often on the ground on either side of your door if the notice has fallen. Follow the instructions on that notice to request redelivery or pick up the package. If you find a ransom note, please contact the authorities.

STEP 6: Contact the package carrier. Think of it like delivering babies- a doctor may deliver a thousand babies but they'll likely remember the ones where there was something out of the ordinary.

If USPS, locate the number for your actual local Post Office and if they do not have the package being held for you there, ask to speak with a Supervisor who can then tell you based on your address who your actual carrier is for your route . Once you determine when that carrier will be available to talk, speak with them and ask them if they recall where they placed the package. You'll be amazed at how many times they know exactly where it is- usually its with the neighbors, but sometimes placed out of view for security or stored at the Post Office for one reason or another.

If UPS, call 1-800-742-5877 with your tracking number and explain the situation and follow their procedures. If the package is back in their system waiting to get out for delivery again (or ready to return to sender), UPS may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.

STEP 7: If all else fails and you have not received your package within 7 business days for domestic orders, or 14 business days for international orders, please contact us at cs@skdtac.com. We'll put Ninja's on it. Black hoods, deadly weapons and no mercy. At the end of the day, understand that we weren't the ones that mis-delivered the package. We can't guarantee we'll find every lost package, but we can guarantee we'll have a story for you.

DO YOU OFFER MILITARY OR LAW ENFORCEMENT DISCOUNTS?
Negative Ghostrider. A large part of our customer base is Military or Law Enforcement, and we strive to keep our prices very competitive for everyone while still maintaining a large stocking inventory for your convenience. You can get a few points off here or there with other companies, who will take your money, thank you profusely, then proceed to explain that your gear is back-ordered. We won't try to buy your loyalty with a few teaser points only to let you down in the long run.

DO YOU ACCEPT PAYPAL OR MONEY ORDERS?
Sorry guys, but that is a NEGATORY. Paypal specifically prohibits use of their services for firearms related accessories, which means we are not able or interested in dealing with them. As for Money Orders, our operation is a finely-tuned race engine, and Money Orders do not make the cut for getting orders fulfilled in a timely manner. We've had too many Money Orders come in late, get lost, or not come in at all for us to consider handling them again.

CAN THIS ITEM BE EXPORTED?
As a general rule, we cannot export any laser products, IR products, body armor, firearms parts and SureFire products. Items that cannot be exported are noted accordingly in the product's description. International customers, please refrain from ordering these items as it will delay the processing of your order.

DO YOU SHIP TO (COUNTRY)?
We ship to almost all nations, except those that are on the US State Sponsor of Terror list. If your nation isn't on the list, but you are acting shady or just plain weird, we will not ship your order. Unfortunately, our Nation's enemies also have access to the Internet and therefore potential access to our products. It goes without saying that we scrutinize our International Orders and reserve the right to delay orders for further verification, or not to ship any Order for any reason whatsoever. If it looks questionable at all, it won't ship - period.

HOW MUCH DOES IT COST TO SHIP TO MY COUNTRY?
If you would like to find out what your international shipping charges will be, simply add the item(s) to your cart and proceed to checkout. Once you enter your country option, and complete the additional address fields, your shipping charges will become visible. If you want cheaper shipping charges, become an American!

DOES X COLOR FROM MANUFACTURER "A" MATCH Y COLOR FROM MANUFACTURER "B"?
Outfitting PROFESSIONAL USERS with the best gear and service available in the industry is one of our core missions. If you happen to be a collector or hobbyist, we welcome your business and are truly grateful for it. However, please understand that standards for matching colors for field use differ from that of collecting, and we do not defer to the latter standard.

We have seen color variations in the same item from the same manufacturer due to differences in fabric dye lots. In short, we do not and cannot guarantee the matching of color, shade or hue for any color item we sell. We advertise the color and content descriptions as they are conveyed to us from the product manufacturer. If you absolutely have to have the color match perfectly, we recommend the following application: here.

WHAT DO THE COLORS LOOK LIKE FOR PIG NYLON PRODUCTS?
Click here to view a color comparison.

WHY ARE THERE DISCREPANCIES IN THE COLOR OF CRYE PRECISION'S MULTICAM® FABRIC / IS THIS REAL MULTICAM®?
Genuine Multicam fabric can differ tremendously from lot to lot. SKD has only sold, and will continue to only sell MultiCam products made with genuine US-made Crye MultiCam materials. We were the first to introduce several MultiCam products to the market from numerous vendors, and we simply don't deal with any shady or questionable sources of finished or raw goods. If you believe in Bigfoot and have had contact with Extra-Terrestrials, then YES, we have sold fake MultiCam products to you, and only you. But for everyone else, relax and enjoy your real MultiCam gear.