CUSTOMER SERVICE




SKD SHIPPING POLICY


In the venerable words of Benjamin Franklin, "Nothing is certain, but Death, Taxes & SKD's $5 Fast Shipping."

Whether it is a huge order to Mainstreet USA, or a single Flag Patch to an APO address, we deliver DAY-IN & DAY-OUT on our Industry-leading NINJA-CERTIFIED™ Shipping Policy.


SO LISTEN UP- HERE'S HOW IT WORKS:
  • Standard Shipping for all Domestic & APO orders is $5 FLAT.
  • Place your order by 1 PM (EST) Monday-Friday and it ships out the SAME DAY.*
  • All orders ship out within 1 business day* - OR shipping is FREE.**

Here's a little comparison:

XYZ: You order it, but they don't have it, and you have to wait for weeks or months before it arrives- BOOOOOOO!
SKD: YOU ORDER, WE SHIP, IMMEDIATELY, FOR $5 SHIPPING.

XYZ: You order there to save $7, but then you get whacked $19 on shipping charges. Then your order doesn't show up as promised. 7 emails, 8 phone calls and 9 weeks later, your order shows up and you went through all of that to save $7.
SKD: YOU ORDER, WE SHIP, IMMEDIATELY, FOR $5 SHIPPING.

XYZ: You order it, and 16 months go by and you've already moved twice in that time. Right in the middle of waiting for a call from a hot date, someone calls your cell phone to say, "Good news, the Widget you ordered is in stock! Do you still want it?" As you jog through your memory on what the hell you ordered, your hot date calls, and you try to find FLASH on your new smart phone, but you press the wrong button, and you hang up on both calls. HULK SMASH!!!!!!!!
SKD: YOU ORDER. WE SHIP. IMMEDIATELY. FOR $5 SHIPPING!

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*This excludes orders placed on national holidays, orders placed during special sales (e.g., site-wide sales), shipments that require address verification, ID verification, other issues that require customer correspondence and the almighty force majeure. Also excludes pre-announced special purchase items or warehouse/website maintenance periods- you will know before-hand if your order falls within a deferred shipping category or a maintenance period. **This excludes USPS Express Mail shipping and international orders.



DOMESTIC/APO ORDERS

We charge only $5 FLAT for Standard Shipping, no matter how much you order- SO ORDER AWAY! ;)

Most packages ship via USPS Priority Mail for an average delivery time of 2-3 days; heavier packages over 6 lbs may ship via UPS Ground, and lighter packages in areas where delivery times are equal to USPS Priority Mail may ship via USPS First Class Mail. Express Mail is also available, and is guaranteed overnight for most US locations. Please check USPS.com (http://ircalc.usps.gov/) to confirm if Express Mail will guarantee delivery to your address within 1 or 2 days from Pacific, MO 63069.

To prevent fraud and protect our customers, high value orders placed by first time customers may be subject to additional verification measures before shipping.



INTERNATIONAL ORDERS

International orders are charged standard USPS published rates and ship quickly via USPS Global Express. Packages are shipped with full insurance, and typically arrive within 3-10 days. Please refer to the following link: http://ircalc.usps.gov/ or check the list below for estimated delivery times. To prevent fraud and protect our customers, first time international customers may be asked to submit an ID. All subsequent orders will be sent without restriction.

As a general rule, we cannot export any laser products, IR products, functioning firearms parts, Arc'teryx products and SureFire products. Items that cannot be exported are noted accordingly in the product's description. International orders containing "No Export" products will be canceled and refunded.

Estimated Delivery Times
Duties and Taxes
International Shipping Rates


Estimated Delivery Times

Estimated delivey times to sample countries (as provided by USPS):
Hong Kong- 3 days
South Korea- 4 days
Australia- 5 days
England- 5 days
Germany- 5 days
Japan- 5 days
Italy- 5 days
Poland- 5 days
Canada- 5 days
France- 6 days
Norway- 6 days
Spain- 6 days
Denmark- 7 days


Duties and Taxes

International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees. Orders can NOT be declared as gifts or undervalued. Please contact your Customs office for information on duties, taxes and restricted items. SKD will not be held responsible for the cost of items and/or shipping in the event that items are seized or rejected by Customs.


International Shipping Rates

If you would like to find out what your international shipping charges will be, simply add the item(s) to your cart and proceed to checkout.  Once you select your country option and complete the additional address fields, your shipping charges will be displayed. 

Due to limits on USPS shipments and insurance, International orders may be subject to increased shipping fees if orders have to be split into multiple shipments.