CUSTOMER SERVICE


CONTACT SKD

We welcome you to contact our SKD Customer Service Team with any questions except these:

1) Do you have (X item) in stock? ANSWER.
2) When will (X item) be back in stock? ANSWER.
3) Why don't you list a phone number? ANSWER.
4) What is the air-speed velocity of an unladen swallow? ANSWER.

We answer most emails by next business day. In the rare instance that you do not receive a reply by the next business day, simply resend and write "2nd Try, Bitches!" in the subject heading- that usually gets our attention.

To ensure attentive and caring service to each inquiry, please go over our Frequently Asked Questions (FAQs) before emailing. If you send us a frequently asked question without first reading our FAQs, we will gently and kindly direct you to the appropriate FAQs answer, then smash the Voodoo doll we make of you with a 20 ounce ball peen hammer. Just kidding!.. it's only 12 ounces:p





INVENTORY:

It's SUPER SIMPLE folks. If you can add it to the cart, IT'S IN STOCK! For other questions regarding product inventory, please READ THE FAQs. You'll find that we take our real-time inventory system SERIOUSLY, which means NO-BS with your orders and faster delivery times! If you don't see something, that means we are working to get more as quickly as we can. Our goal is always to provide the best quality products to our customers, and rest assured we are doing our best to get you more of the gear you love.

    ORDERS:

    For questions/comments regarding placing orders, or orders already placed. Click HERE to see the details in our FAQs.
    AGENCY SALES:

    For Department/Agency purchase orders only- if you are an authorized purchaser for your LE Department/Agency, please proceed to contact us here!
    TECHNICAL SUPPORT:

    For specific product questions, please visit the product page and ask a question in the 'Gear Question' field below the product's description. For general product questions, you can contact us below.

    Not unlike Candy, you have Soft Gear and Hard Gear, and we have product specialists that cover questions on both. Soft Gear (requires a sewing machine to manufacture) and Hard Gear (requires machining or molding to manufacture).

    Contact our Soft Gear specialist. Contact our Hard Gear specialist.
    Not sure which? No worries, email either and we'll direct you to the proper specialist.

    RETURNS:

    To request a Return Merchandise Authorization number (RMA#).
    OTHER INQUIRIES:

    For all other inquiries such as "What is the meaning of life?"
    WHEN YOU ARE DONE BUYING SH*T FOR YOURSELF:

    Call your Momma, and tell her you love her.