CUSTOMER SERVICE




The SKD NO-BS Guarantee

By the numbers:

"SKD"- Online tactical retailer that stocks the best gear imaginable and ships orders at lightning-fast speeds that are unmatched by much of the competition.

"NO"- the opposite of "Yes" or when used in the context before "BS", referring to the "Absence" or "Lack thereof".

"BS"- Bullshit. Not easy to define, but you know it when you see it.

"Guarantee"- As close as we can get to looking you in the eye and shaking on it.

SKD takes all the risk out of ordering so you can ORDER WITH CONFIDENCE!
All of our products are backed by a rock-solid guarantee. We guarantee your 100% complete satisfaction for all unused products for a full 60 days.*

*See details below



RETURNS

SKD Returns with A-Train


  • If you're not satisfied for any reason, return the unused product within 60 days of delivery for a full refund minus shipping costs, no questions asked.* Products must be in the condition you received them- with all tags and packaging intact. No shenanigans offered or accepted.

    *Does not include Body Armor, PIG Gloves, batteries or items identified as "final-sale".

  • To initiate a return, please follow these simple steps:

    1. Request an RMA # (Return Merchandise Authorization Number) by emailing returns@skdtac.com with your (1) full name, (2) order number, (3) reason for your return, and (4) the item name and quantity you would like to return.

    2. Write your RMA # on the mailing label. All returns MUST be accompanied by an RMA # or they will not be accepted- the RMA # allows us to provide you timely and effective customer service.

    3. Include a copy of your invoice.

    4. Insure the package for your protection and send your return to:

    SKD Returns - RMA #(****)
    PO Box 25
    Pacific, MO, 63069
    USA

  • Once your return is received and inspected by our warehouse staff (usually within 24 hours of receipt), we will process your refund and automatically apply a credit to your original method of payment. Depending on your credit card company, it may take 6-10 business days after your refund is processed for it to post to your account.
*This applies to all customers except for Robert J. of Reston, VA, the undisputed 2010 RMA champion.


EXCHANGES

OK- Check this out. Our Exchange Policy is unique in that WE HAVE NO EXCHANGE POLICY. So PLEASE pay attention to the following:

In order to expedite the handling of your orders, and maintain our Thermo-Quicklier Efficiency for shipping, we do not process direct exchanges. Instead, please place a separate order online for the item(s) that you want to "exchange", and simultaneously request an RMA # (as detailed above) to return the original item for a full refund. This method insures that we don't cross wires on our real-time inventory system and you receive your new order as economically and quickly as you received the original order.

Follow these directions for happiness and satisfaction with your replacement items, and you will receive a free "I Survived the SKD No Exchange Policy" T-shirt... if we ever make them. (SNEAKY!!!)